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Magento 2 order comments are displayed on the backend order view as well as the on the frontend with order summary and in the order confirmation email.

The admin has to configure order comments in Magento 2 according to the business requirement of where to display the order comments.

These order comments are helpful to understand any notes along with the order that an admin needs to know. The order comments can also be emailed to multiple recipients who are in charge of order management.

The default Magento 2 offers a feature to select the sender and template of the order comment copy as shown in the post here.

Steps to Configure Order Comments in Magento 2:

Steps to Configure Order Comments in Magento 2

  1. Login to Magento 2 admin panel

  2. Navigate to Stores > Settings > Configuration

  3. Under Sales, select Sales Email

  4. Expand Order Comments area

    1. The default option is set as Enabled that explains the order comment email will be sent to customers when the customer orders a product.

    2. In Order Comment Email Sender, select the person from whom the order comment email will be sent. The default Magento 2 offers five email addresses.

    3. In Order Comment Email Template, select the template based on your requirement or select the default option.

    4. In Order Comment Email Template for Guests, choose the template for customers who have not created an account in your store.

    5. In Send Order Comment Email Copy To, enter the multiple email addresses to whom you want to send order comment email copy. Separate email addresses with a comma.

    6. Send Order Comment Email Copy Method, select bcc(blind carbon copy) or separate email copy method based on your requirement.

  1. Click Save Config

That’s it.

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