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One of our clients who is running his store in Magento 1 version faced an issue where he was not able to upload the zip file for the downloadable product type.

Magento 1 store owners often face this issue where they are automatically forced log out and the zip file is not uploaded successfully.

I’ve posted this solution to prevent auto logout when uploading zip file for downloadable product in Magento 1.

If you have recently upgraded your Magento 1 version, you might face this issue. While uploading the zip file for downloadable product type, you get the “uploading….” message but nothing happens. Eventually, you are returned to the admin login screen automatically.

Resolve this issue using the below method:

Solution to prevent auto logout when uploading zip file for downloadable product in Magento 1:

Run the below query in database:

That’s it.

Any doubts about the solution can be mentioned in the Comments section below. I’d be happy to help.

Also, do share the solution with Magento 1 store owners via social media.

Thank you.